How do you succeed in business? Everyone knows the first requirement: Be good at your job. But there is a second skill that can be every bit as important and that no on-the-job training covers: fitting in. The rules are subtle and unwritten, from wearing the right clothes to dealing with bosses, co-workers, and clientsùgood and bad. A major mistake can sink you. Get it right, from the start, by following the simple 20-step program in Office Etiquette & Protocol.